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Delivery Options

Delivery Option

When will I get my delivery?

Cost

Standard Delivery

Monday - Saturday

£3.50

(Free delivery on all orders over £30)


METHOD OF DESPATCH
We will despatch your goods by the method selected by you when you place your order. We will inform you via email once your order has been despatched.

If you are aware that you may not be able to accept delivery of your order, please make suitable, alternate arrangements. 

We like to get your order to you as soon as possible therefore you may receive your goods in separate deliveries.

We deliver all over the UK however our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.


DELIVERY DISCREPANCIES
Should you have any query regarding the delivery of your order, please email us on help@maplin.co.uk at your earliest opportunity. This should be made to Maplin within 30 calendar days after your order/despatch.

Payment Methods

Order online on our fully interactive and secure internet site which is available 24 hours a day, 365 days per year. Please visit us at: www.maplin.co.uk


HOW TO PAY

Paying for your order could not be simpler. The information below provides the payment options we accept.
We accept credit, debit cards or PayPal.


CREDIT/DIRECT DEBIT CARDS:
We are pleased to accept orders with payment by any of the following credit/direct debit cards: American Express, Connect, Eurocard, Mastercard, Visa, Maestro, Solo.


CREDIT ACCOUNTS:
For bona fide Business, Educational or Government Establishments a credit account may be opened subject to status. Application forms are available upon request, please contact customer service on help@maplin.co.uk and one of our team will follow up with you.


EMAIL DISCOUNT

People who sign up to our emails receive exclusive discount codes from time to time, which aren’t shown on our website. If you want to get exclusive discount codes straight to your inbox, you can sign up to our emails at the bottom of the page.


USING DISCOUNT CODES

We might share discount codes on our website, via email, or on social media. The codes are only valid for a short time though, so you’ll need to check back regularly to make sure you don’t miss out.

Discount codes may entitle you to a free delivery, money off certain products, or a discount on a product bundle.

Our discount codes are really easy to use – all you have to do is enter the code at the checkout.

Depending on the specific discount, you may be able to use the code repeatedly until its expiry date, or it might only be valid for a single use. You can only use one discount code per transaction, and discount codes can’t be used in conjunction with any other offer.


USING DISCOUNT CODES

If you’re struggling to redeem your discount, please double check that it’s valid – is it within date, and does the discount apply to the products you’re buying?

If the code still doesn’t seem to be working, you contact us via help@maplin.co.uk

 

DISCOUNT CODE T&Cs

We reserve the right to amend or withdraw discounts without notice.

Only one code can be redeemed per transaction.

Discount codes cannot be used in conjunction with any other offer.

No change will be given.

Cash value 0.001p.


Returns & Refunds


We will not be accepting refunds or exchanges for goods purchased prior to 1st October 2018 (either in store or online purchases). Maplin Online Ltd is a new trading company. 

 

Our returns and refunds policy are separate and in addition to any of the Consumer’s legal rights to cancel, including the right set out in our Terms and Conditions.


WITHIN 30 DAYS OF RECEIVING YOUR GOODS 

If your order turns up faulty or you are not completely satisfied with your purchase, you can simply return the item(s) to us in their original condition and packaging within 30 days of receipt. Returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods, but tags should not be removed from any item and the original packaging should be retained. We reserve the right to inspect returned goods prior to an exchange or refund being completed. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair or replacement, we will issue a refund). If the problem is not a manufacturer’s fault, we offer a chargeable repair service on certain products.


AFTER 30 DAYS OF RECEIVING YOUR GOODS

If your goods develop a fault after 30 calendar days from receipt, providing the item is within its warranty period, you are entitled to a manufacturer warranty repair. This does not cover instances where the products have been damaged due to misuse e.g. being dropped, exposed to extreme temperatures or come into contact with water etc. In this instance please contact the manufacturer directly, relevant contact details can be found here.

 

HOW TO RETURN A PRODUCT:

If you choose to return an order, please inform one of support team here where we would be happy to guide and assist you with a refund or exchange.

Please note, we may refuse the return of an item if it is not accompanied by a return’s authorisation number. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.


EXCLUDED:

There are some items we can't offer returns on due to the nature of the products.

  • Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards
  • If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed
  • The seal has been broken on any DVD, CD or software including games.
  • Products with record-able Memory (including radio-controlled aircraft, journey recorders & storage devices) that have been opened used or had their seals broken
  • Contracted services such as installation or subscriptions where the service has been activated or completed
  • Digital downloads – we also can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game