# maplin-uk

> Public Help Center articles for maplin-uk.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I pay for my order?](https://help.maplin.co.uk/en-US/how-can-i-pay-for-my-order-137796.md): We accept various forms of payment types listed below, though please note these may not all be available during checkout for every item. All credit and debit cardholders are subject to validation and authorization by both us and the card issuer. Plea
- [What is Klarna?](https://help.maplin.co.uk/en-US/what-is-klarna-231900.md): Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. In order to offer you Klarna’s payment methods, we might
- [How do I use my One4All gift cards?](https://help.maplin.co.uk/en-US/how-do-i-use-my-one4all-gift-cards-231901.md): One4All Gift Card. You can use your One4all Gift Card as a prepaid Visa Debit Card. Do not choose ‘Gift Voucher’ or ‘Gift Card’ at checkout. 1. In payment options at the checkout, select ‘Credit Card’. 2. Enter the 16-digit card number on the front o
- [Can I use a discount code on my order?](https://help.maplin.co.uk/en-US/can-i-use-a-discount-code-on-my-order-137797.md): We run various promotions and discounts throughout the year, and your discount code can be applied during the checkout process. Please remember to enter the discount code exactly as it was given to you. Type or copy the discount code into the 'Apply
- [Can I get a refund if the price has changed since I ordered it?](https://help.maplin.co.uk/en-US/can-i-get-a-refund-if-the-price-has-changed-since-i-ordered-it-137798.md): As an online business, our prices change in response to trends, promotions and demand, and this can cause the price to both increase and decrease regularly. If a product has dropped in price since you purchase it, unfortunately, we are not able to re
- [When will my account be charged for my order?](https://help.maplin.co.uk/en-US/when-will-my-account-be-charged-for-my-order-137799.md): We capture payment at the point of sale, so you will be charged once the order is made. Should there be any complications, such as unforeseen stock issues or delivery issues, the money will need to be refunded by our support team.
- [Do I need an account to place an order?](https://help.maplin.co.uk/en-US/do-i-need-an-account-to-place-an-order-137803.md): You don't need to have an account to place an order, however we recommend creating one. Creating an account is simple to do and you will also receive some benefits such as exclusive discounts, fast checkout and easy order management.
- [Can I amend my order after I’ve placed it?](https://help.maplin.co.uk/en-US/can-i-amend-my-order-after-i%E2%80%99ve-placed-it-137805.md): We can’t make any changes once the order has been placed – this includes changing the delivery address. However, you may be able to cancel your order and place a new one instead. To do so, please use the options in our help centre.
- [How do I cancel my order?](https://help.maplin.co.uk/en-US/how-do-i-cancel-my-order-137807.md): To cancel your order, please see our order management options and we’ll try to process the request for you. If we’re unable to cancel the order, you can return the item once received. Please see our returns portal.
- [I’ve cancelled my order, when will I be refunded?](https://help.maplin.co.uk/en-US/i%E2%80%99ve-cancelled-my-order-when-will-i-be-refunded-137808.md): When you place an order with us, the funds are reserved, by your card provider, and we don't take the money until your order has been confirmed and sent to our warehouse. However, if you cancel your order before we have shipped it to you, it may take
- [How long will my order take to arrive?](https://help.maplin.co.uk/en-US/how-long-will-my-order-take-to-arrive-137809.md): UK deliveries normally take between 2-3 working days but can take over a week in some cases. If you're concerned that your order has not arrived, please give 5 working days from ordering before contacting our support team and we'll do our best to ass
- [How do I track the delivery of my order?](https://help.maplin.co.uk/en-US/how-do-i-track-the-delivery-of-my-order-137810.md): As soon as your order leaves our warehouse, we’ll send you an email with the tracking details. To track the delivery of your order you'll only need your order number or tracking reference, and you can reference the information in the email we sent, w
- [Do I need to be home to receive my order?](https://help.maplin.co.uk/en-US/do-i-need-to-be-home-to-receive-my-order-137811.md): Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver more than once. Alternatively, they'll leave a card confirming tha
- [My order is showing as delivered but I don't have it, what should I do?](https://help.maplin.co.uk/en-US/my-order-is-showing-as-delivered-but-i-dont-have-it-what-should-i-do-137813.md): If your order is showing as delivered, but you have not received it we suggest checking if the driver has left a calling card. If you're still unable to locate the item, it is vital that you contact us with 48 hours so we can look into this for you.
- [I’m missing an item from my order.](https://help.maplin.co.uk/en-US/i%E2%80%99m-missing-an-item-from-my-order-137815.md): If you've not received every item yet, it's possible your order was sent in separate parcels. We recommend:. If the item is still missing, send us a message with your order number and the missing item's name and number. We'll try to resolve this as q
- [What do I do if my order arrived damaged, or is incorrect?](https://help.maplin.co.uk/en-US/what-do-i-do-if-my-order-arrived-damaged-or-is-incorrect-137817.md): Sometimes we make mistakes, meaning the wrong item is posted, or the item arrives in poor condition or arrives damaged. It is vital that you let us know within 48 hours of receiving it, send us a message with the below information:. Where we are unab
- [What are the delivery options?](https://help.maplin.co.uk/en-US/what-are-the-delivery-options-137820.md): We offer a nationwide delivery service across the UK using a large network of couriers to make sure our customers are receiving their orders when they expect them!. To view our delivery options please go to our delivery options page. Expecting a deli
- [Where can I find your Return Policy?](https://help.maplin.co.uk/en-US/where-can-i-find-your-return-policy-137821.md): You can find our return policy on our main website, at the link below:. Maplin Return Policy
- [My item is faulty, what do I do?](https://help.maplin.co.uk/en-US/my-item-is-faulty-what-do-i-do-137823.md): Within 30 days of receiving your items. If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchan
- [Is there anything I can't return?](https://help.maplin.co.uk/en-US/is-there-anything-i-cant-return-137824.md): Some items can’t be returned once opened or used. It is important that you check the item description before you order or open the item and remove the original wrapping/seal. We're unable to accept returns for:
- [How do I request a return?](https://help.maplin.co.uk/en-US/how-do-i-request-a-return-137825.md): If you are not completely satisfied with your purchase, you can return the products within 30 days. Some exclusions apply. Please ensure you have carefully read through the returns policy before submitting your return request. To request a return, yo
- [Can I return an item for an exchange instead of a refund?](https://help.maplin.co.uk/en-US/can-i-return-an-item-for-an-exchange-instead-of-a-refund-137826.md): In most cases you are able return your item for an exchange. You will need to let us know you would like exchange when you create your return request. Once your return has been received and verified, we'll send you an email letting you know your retu
- [How do I use the provided UPS return label?](https://help.maplin.co.uk/en-US/how-do-i-use-the-provided-ups-return-label-137827.md): If you have been issued a UPS return label - simply follow the instructions below:. Step 1Download and print the returns label from your email. Step 2Securely pack all the returned items, along with a print off of your confirmation of purchase email,
- [I've returned my order, when will I be refunded?](https://help.maplin.co.uk/en-US/ive-returned-my-order-when-will-i-be-refunded-137829.md): Once the product(s) have been returned and assessed by our team, we'll process your refund. This may take up to 14 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns poli
- [I've forgotten my password, how do I reset it?](https://help.maplin.co.uk/en-US/ive-forgotten-my-password-how-do-i-reset-it-137831.md): If you've forgotten your password, it's really simple to get back into your account. On the Sign in page, click the 'forgotten your password' link and enter your email address. We'll then email you a link directly to your registered email address to
- [How do I sign up to receive your newsletter?](https://help.maplin.co.uk/en-US/how-do-i-sign-up-to-receive-your-newsletter-137832.md): You can sign up to receive our newsletters from the homepage, or in the checkout pages.
- [How do I unsubscribe from marketing emails?](https://help.maplin.co.uk/en-US/how-do-i-unsubscribe-from-marketing-emails-137833.md): You can unsubscribe from marketing emails by logging into your account, or clicking the button at the bottom of the email.
- [What is a pre-order?](https://help.maplin.co.uk/en-US/what-is-a-pre-order-137835.md): A pre-order allows you to purchase a product before it’s available. By pre-ordering the product you are reserving it so that you will receive the product once it has been made available for purchase. The delivery from the date shown under the product
- [Can I pre-order more than once?](https://help.maplin.co.uk/en-US/can-i-pre-order-more-than-once-137836.md): To ensure all our pre-order sales are fair, we limit the number of orders you can make to one item per household.
- [Can I place a pre-order along with products that are currently available?](https://help.maplin.co.uk/en-US/can-i-place-a-pre-order-along-with-products-that-are-currently-available-137837.md): If you are ordering a pre-order product with an in-stock product, your order will ship when the pre-order product becomes available. If you want to receive your non-pre-ordered products as soon as possible, we strongly recommend ordering them separat
- [When will I be charged for my pre-order?](https://help.maplin.co.uk/en-US/when-will-i-be-charged-for-my-pre-order-137838.md): Payment is charged immediately at checkout.
- [How can I be sure you’ve received my pre-order?](https://help.maplin.co.uk/en-US/how-can-i-be-sure-you%E2%80%99ve-received-my-pre-order-137839.md): Once you’ve finalised your order you’ll receive an email confirming that it has been received. If you’ve placed an order but haven’t received a confirmation email within 24 hours, make sure to contact us.
- [What if I need to amend information on my pre-order?](https://help.maplin.co.uk/en-US/what-if-i-need-to-amend-information-on-my-pre-order-137840.md): We're unable to make any amendments to your order once it has been placed - this includes the delivery address. If you need to make any changes to your order, please cancel your order by contacting us, and place a new one.
- [Will I be reminded of my pre-order before it ships?](https://help.maplin.co.uk/en-US/will-i-be-reminded-of-my-pre-order-before-it-ships-137842.md): No. We'll let you know if there are any delays with your order, otherwise, you'll be notified once your pre-order has been dispatched.
- [What happens if the delivery date changes?](https://help.maplin.co.uk/en-US/what-happens-if-the-delivery-date-changes-137843.md): Unfortunately, sometimes unforeseen delays can occur. If an item in your order has been affected by a delay, we will notify you via email as soon as possible.
- [When will I receive my pre-order?](https://help.maplin.co.uk/en-US/when-will-i-receive-my-pre-order-137845.md): Your order will normally be dispatched just before the delivery from the date (which can be found on the product page), which means you’ll receive your product on or very shortly after the actual start date.
- [Can I cancel my pre-order?](https://help.maplin.co.uk/en-US/can-i-cancel-my-pre-order-137846.md): You can cancel your pre-order at any time before it is shipped. If you need to cancel your pre-order, please contact us quoting your order number which can be found on your confirmation email.
- [Can I return my pre-order?](https://help.maplin.co.uk/en-US/can-i-return-my-pre-order-137847.md): Yes - pre-orders can be returned in the same way as any other order. Please see our section on Returns for more information.