What is your returns policy?


Maplin is a new company trading under Digital-First Retail Ltd. We will not be accepting return requests or issuing refunds and exchanges for goods purchased prior to 1st October 2018 (either in-store or online purchases).

Sometimes an item isn't right for you, and you would like to return it for a refund, or exchange. We understand this, so we've made our returns process simple. There are some products that have restrictions or may not be returnable - our Returns Policy does not affect your statutory rights.

 

Returning an unwanted item

You can return your item within 30 days of receiving it, as long as it is still in its original condition. We accept returns, subject to the rules outlined in this policy.

If you request a return for an item during the above time frame but you can't return it to us for some reason, please get in touch – please note, any refund will be at our discretion.

 

Returning a faulty or defective item

If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchange orders or refunds can be processed.

Where we are unable to offer a repair or exchange, you will be refunded in full.

If the item is found not faulty or defective, we will contact you to find the best solution, and course of action.

 

Returning an incorrect or damaged item

Sometimes we make mistakes, the wrong item is posted, in poor condition or arrives damaged. It is vital that you let us know within 48 hours of receiving it by sending us images of the item received, along with any other information requested by our team.

 

Leaking and hazardous items

If you have received an item containing liquids which are leaking, damaged or considered hazardous, please let us know as soon as this has been discovered. We will let you know how to safely dispose of the item and process your refund or exchange order.  

 

Original condition

We ask that you take good care of the item while in your possession.

This means that you can examine the item as you would in a shop, but please do not start using, assembling or inputting any personal data or software. We're unable to accept a return if the item or item packaging has been torn, damaged or tampered with.

All returned items should be in their original condition and packaging, including all the original accessories and leaflets provided. If the item was purchased as a part of a bundle, you must return all items that were a part of the bundle.

 

Hygiene and consumable items

Some items can’t be returned like headphones or ink once opened or used. It is important that you check the item description before you order or open the item and remove the original wrapping/seal. For hygiene reasons, certain items cannot be returned once the seals have been removed.

 

Digital storage, downloads, subscriptions and games

We’re unable to accept returns for games, digital storage (E.g. SSD, HDD, SD), downloads or subscriptions once activated, opened or used.

 

Contracted services

We're unable to refund contracted services such as installation where the service has been completed

 

After 30 days of receiving your items

We don't accept returns for items after the above returns period.

If your item develops a fault after 30 days of receiving it, you may be entitled to a repair, as long as it is within its warranty period. Please refer to the manufacturers' terms and conditions for more information.

It is vital that you have your order receipt and serial number (if applicable) when logging a manufacturer warranty claim. You can contact the manufacturer directly to register your warranty claim, alternatively, if you have any questions or need help, please contact us.


Returns Costs & Methods

If your item is defective, damaged or incorrect, you will be eligible for free returns, and we will provide you with a pre-paid returns label.

Items that are not defective, damaged or incorrect, are not eligible for free returns.  If your return is not the result of a Maplin error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund.

Return methods:

Expensive or Lage Items
If your item is more than £50, weighs over 20kg or is larger than 61cm (L) x 46cm (W) x 46cm (D), we'll send you a UPS label. You can drop your parcel off at a UPS Access Point, or arrange for a home collection. 

Small Items
If your item is less than £50, weighs less than 20kg and is smaller than 61cm (L) x 46cm (W) x 46cm (D), we'll send you a Royal Mail label. You can drop your parcel off at your local post office.

Returns from within the UK costs £3.99. 

All returns must be sent back using the return label issued by the team unless stated otherwise by a customer service agent through the verified communications channels (email, social). Returns will be rejected if the issued return label is defaced, edited, amended in any way or form.

 

Exchange items and refunds

Once the item has been returned, assessed and verified, we'll process your refund or exchange.

Where we are unable to offer a repair or exchange, you will be refunded.

Note:

  • If you're exchanging for an item of greater value, you will need to return the original item for a refund and place a new order
  • If the new price is lower, we'll refund you the difference.

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Refunds may take up to 10 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we're unable to process a full refund.

Refunds are issued excluding the original delivery charge.

We will reduce the amount of the refund up to 50%, or return the item to you if

  • The item or the packaging has been handled excessively
  • If the condition does not meet our quality requirements (I.e. damaged packaging, cosmetic defects) 
  • If the item is incomplete (not as sold, missing parts or accessories).

In this instance, you will be liable for carriage, and handling costs.

Please note returns which are not accompanied by an authorisation number will be rejected. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.

Please Note: Once a returned item has been processed by our Returns Team, we can't send it back to you.

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