How do I request a return?

 

If you are not completely satisfied with your purchase, you can return the products within 30 days. Some exclusions apply. Please ensure you have carefully read through the returns policy before submitting your return request.

To request a return, you will need to have the email address used to place the order, and your order number (which can be found on your order confirmation email). Once you have this information, click here to get started.

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Refunds may take up to 10 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we're unable to process a full refund.

Refunds are issued excluding the original delivery charge.

We reserve the right to reduce the amount of refund or return the item to you if the item or the packaging has been handled excessively, the condition does not meet our quality requirements (I.e. damaged packaging, cosmetic defects) or is incomplete (not as sold, missing parts or accessories). In this instance, you will be liable for carriage, and handling costs.

All returns must be sent back using the return label issued by the team unless stated otherwise by a customer service agent through the verified communications channels (email, social). Returns will be rejected if the issued return label is defaced, edited, amended in any way or form.

Please note returns which are not accompanied by an authorisation number will be rejected. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.

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