How do I return my order?


To request a return, you will need to have the email address used to place the order, and your order number (this can be found on your order confirmation email).

Once you have this information, click here to get started.

How long do I have to return my order? 

You have 30 days from the date your order was delivered or available for collection to return it for a refund.
*All returns are subject to our policies set out in our Returns Policy.


Are returns FREE?

If your item is defective, damaged or incorrect, you will be eligible for FREE returns.

If your item is not defective, damaged or incorrect, are not eligible for FREE returns - In this instance, we’ll deduct the cost of the return from your refund.

  • For small & medium items returns from within the UK costs £3.99 per parcel.
  • For large items such as Scooters or Stage Lighting returns from within the UK costs £5.99 per parcel.


How can I return my order once approved?

Once approved by the team, we'll issue you with a returns label or QR code, you can either

Please note, we may refuse the return of an item if it is not accompanied by a returns authorisation number. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.

 

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