What do I do if my order arrived damaged, is missing parts or incorrect?


Sometimes we make mistakes, the wrong item is shipped, missing parts, in poor condition or arrives damaged.

We have a limited window to query deliveries. If you experience any issues with your delivery, please let us know within 5 days of the delivery date, the date which your order should have been delivered, or available for collection.

If you have any issues, send us a message with the below information:

  • Your order number
  • Images of the damage/incorrect item
  • Images of the parcel, shipping label and packaging
  • Description of missing pars


Where we are unable to offer a repair or exchange, you will be refunded in full.

We are unable to accept queries raised after the above time frame.

For more information on our Returns Policy, please click here.

Your vote was sent, thanks!
Was this article helpful?