When you place an order with us, the funds are reserved for us by your card provider. We don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order before we have shipped it to you, we don't take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again
Please note that authorised release times are dictated by the card issuers and are outside our control - I would suggest contacting your card issuer for more details.
If you cancelled your order before it reached our warehouse, then we won’t have taken any money for your order.
Credit / Debit card
If you paid by credit or debit card, we'll refund the same card originally used to place and pay for the order.
If you paid using PayPal, your refund will be issued to the PayPal account to place and pay for the order. Refunds will be processed in accordance with PayPal's policies, available on the PayPal website.
Laybuy orders can be returned to us, subject to our Returns Policy. Refunds will be processed in accordance with Laybuy's policies, available on the Laybuy website.