COVID-19 FAQs

 

Here at Maplin, we are taking the current global situation around COVID-19 very seriously, and that we're doing all we can to keep our staff and customers safe.

In this time of uncertainty, we believe in maintaining “life as normal” as much as is humanly possible. With the current COVID-19 situation and the incredible speed at which things are changing around us, we are continuing to process all orders but we will remain in regular discussions with our suppliers and despatch teams and will update you if anything changes.

Deliveries are continuing as normal, with heightened measures to ensure the safety of our customers, our warehouse teams and our couriers. We're monitoring the situation closely and will continue to follow official advice from the government.

Please stay safe in the meantime and send us an email or message on our social channels if you have any questions around the services we provide.

As always, we're here to answer any questions you have!

Thanks,
The Maplin Team

 

FAQs

Q Can I still place an order?
A Yes, you can still order online as normal and we can still deliver as normal
   
Q What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A

Our teams, suppliers, carrier partners and customers' health, safety and wellbeing are of the utmost importance to us.

We've increased our hygiene regimes in our warehouses to ensure that handwashing and cleaning are much more frequent and have deployed split shifts across all our teams to minimise the number of people working together.

Our carriers have all deployed similar precautionary measures.

   
 Q Do you have a contact-free delivery process in place?
A

We’re working with our carriers to have the ability to deliver contact-free. Please let them us know that you wish for this to happen, or alternatively when they contact you to arrange delivery, or when they arrive at your address. You can arrange this via email with our Customers Services team.

   
Q I'm self-isolating. Can I still get my delivery?
A

Yes, of course. Please let us know if you're self-isolating and we'll arrange that we make a contact-free delivery or alternatively, we can hold your order at our warehouse until you're ready to receive it. You can arrange this via email with our Customers Services team.

   
Q I'm self-isolating. Can I still return my items?
A

Yes, of course. Please let us know if you're self-isolating and we can make a no-contact pickup. Please email our Customer Services team to arrange.

   
Q Are your Customer Services still available?
A

Yes, you can contact our Customer Services via email over this period.

 

 

 

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