I'm missing an item from my order, what do I do?


It is possible your order was sent in separate parcels, we recommend:

  • Checking your emails to see if any of the items will be arriving separately
  • Checking the delivery note from each part of your order to make sure you're not missing anything (a delivery note should be in every parcel)

If the item is still missing, send us a message with your order number and the missing item's name and number. We'll try to resolve this as quickly as we can.

Where we are unable to offer a repair or exchange, you will be refunded in full.

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