My item is faulty, what do I do?


Within 30 days of receiving your items

If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchange orders or refunds can be processed.

Where we are unable to offer a repair or exchange, you will be refunded in full.

If the item is found not faulty or defective, we will contact you to find the best solution, and course of action.

 


After 30 days of receiving your items

We don't accept returns for items after the above returns period, however, there may be some exceptions.

If your item develops a fault after 30 days of receiving it, you may be entitled to a repair, as long as it is within its warranty period. Please refer to the manufacturers' terms and conditions for more information.

It is vital that you have your order receipt and serial number (if applicable) when logging a manufacturer warranty claim. You can contact the manufacturer directly to register your warranty claim, alternatively, if you have any questions or need help, please contact us.

 

Requesting a return

Please go to our Returns Centre and complete the form - you will need your order number and email address.

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