DFR Customer Support

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Payment is charged immediately at checkout.

When will I be charged for my pre-order?

Pre-Orders

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

How do I cancel my order?

I’ve cancelled my order, when will I be refunded?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from order.

What do I do if my order arrived damaged, or is incorrect?

Order Issues

What are the delivery options?

Delivery

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

How do I return my order via InPost Lockers?

I've returned my order, when will I be refunded?

I paid using Openpay, how do refunds work?

Returns & Refunds

I've forgotten my password, how do I reset it?

How do I sign up to receive your newsletter?

How do I unsubscribe from marketing emails?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?