DFR Customer Support
DFR Customer Support

All collections

My item is faulty, what do I do?

Within 30 days of receiving your items

If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchange orders or refunds can be processed.

Where we are unable to offer a repair or exchange, you will be refunded in full.

If the item is found not faulty or defective, we will contact you to find the best solution, and course of action.

 

After 30 days of receiving your items

We don't accept returns for unwanted items after the above returns period.

If your item develops a fault after 30 days of receiving it, you may be entitled to a repair depending on the age of the item.

It is vital that you have your order receipt and serial number (if applicable) when contacting us to report a faulty item.

 

Requesting a return

Please contact us with your order number and email address, along with full details of the fault, and the product name and serial number.

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