DFR Customer Support
DFR Customer Support

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Is there anything I can't return?

Some items can’t be returned once opened or used.

It is important that you check the item description before you order or open the item and remove the original wrapping/seal.

We're unable to accept returns for:

  • Items such as ink, paper or pens cannot be returned once opened.
  • Games, digital downloads and subscriptions cannot be returned/refunded once activated.
  • Digital storage devices once opened
  • For hygiene reasons, certain items cannot be returned once the seals have been removed such as headphones.
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