DFR Customer Support
DFR Customer Support

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I’ve cancelled my order, when will I be refunded?

When you place an order with us, the funds are reserved, by your card provider, and we don't take the money until your order has been confirmed and sent to our warehouse. However, if you cancel your order before we have shipped it to you, it may take up to 10 working days for your bank or card issuer to make your funds available to you again. Please note that this release time is dictated by the card issuer and is outside of our control.

Credit / Debit card

If you paid by credit or debit card, we'll refund the same card originally used to place and pay for the order.

PayPal

If you paid using PayPal, your refund will be issued to the PayPal account used to place and pay for the order. Refunds will be processed in accordance with PayPal's policies, available on the PayPal website.

Openpay

If you paid in instalments with Openpay, refunds will be processed in accordance with the instalment provider's policies available via their website.  

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