DFR Customer Support

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">UK deliveries normally take between 2-3 working days but can take over a week in some cases. For the rest of Europe delivery can take up to 10 working days.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&apos;re concerned that your order has not arrived, please give 5 working days before contacting our care team<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&apos;ll do our best to assist you.&#xA0;

UK deliveries normally take between 2-3 working days but can take over a week in some cases. For the rest of Europe delivery can take up to 10 working days. If you're concerned that your order has not arrived, please give 5 working days before contac

How long will my order take to arrive?

Order Issues

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

How do I cancel my order?

I’ve cancelled my order, when will I be refunded?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from order.

What do I do if my order arrived damaged, or is incorrect?

What are the delivery options?

Delivery

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

How do I return my order via InPost Lockers?

I've returned my order, when will I be refunded?

I paid using Openpay, how do refunds work?

Returns & Refunds

I've forgotten my password, how do I reset it?

How do I sign up to receive your newsletter?

How do I unsubscribe from marketing emails?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders